“Customer Service” based on the dictionary’s definition is; “assistance and other resources that a company provides to the people who buy or use its products or services”To “Serve” however is described as “to contribute to, promote…a continuous supply of something.” And there is also, “To act as a servant.”
Now customer service and serving doesn’t look too different until you factor in intention. When you serve someone you wish to meet their needs often in a selfless manner. The ultimate desire is to see them comfortable, content and without additional burden. Customer Service you work to ensure your customer is happy while you are working on a deal with them. You’re concentration may be on your list of things to do to facilitate the transaction and there may not be enough attention or time spent requesting or considering ways to serve your customer continuously.
When I think of times that I’ve served, I consider when I reached out to friends or my community first. I realize I thought less about what skills and experience I would use or how much I would not be paid to serve and more about what was required. I was certain that if asked I could find a way to meet a need. I volunteered my time, utilizing tenacity, persistence, and compassion in my community and church. The primary motivation for participating was my desire to serve. I wanted wholeheartedly to help someone, children, families, women, community. Whenever someone said, “I can’t!” I asked, “Why not? Have you tried doing it this way?”
When I think of times that I’ve served, I consider when I reached out to friends or my community first. I realize I thought less about what skills and experience I would use or how much I would not be paid to serve and more about what was required. I was certain that if asked I could find a way to meet a need. I volunteered my time, utilizing tenacity, persistence, and compassion in my community and church. The primary motivation for participating was my desire to serve. I wanted wholeheartedly to help someone, children, families, women, community. Whenever someone said, “I can’t!” I asked, “Why not? Have you tried doing it this way?”
As a parent, concerned citizen, a Volunteer or professional, I didn’t have the constraints of others in certain authoritative positions. My chain of command had a lot less protocol and I was able, in many cases, to go directly to the source w/o a lot of opposition. There may have been some red tape and/or a systematic way of contacting officials however, I believed my involvement was about urgency and getting results and since I was not an ‘employee’ and merely concerned with the issues for the greater good of someone or the community, I didn’t allow anyone’s limiting perspective stop me from pursuing helpful resolutions. I stayed focused on the end in sight. And worked hard to create or facilitate the means to that end. Therefore I served by making phone calls, writing letters, setting up appointments, meeting with City Officials, parents, Pastors, single moms, students, teachers, women’s groups, real estate professionals, business owners, I had no problem asserting myself, making contact and meeting people. Being passionate about the cause allows me to be very persuasive. I think now, have I translated this mindset, fervor to my current business/profession?
I hope that I’m always asking, “Can I help you?” Whether it be someone I know or recently met, a prospect, family member and/or friend. When the response is “Yes you can.” my focus is to listen and truly Serve.
With a servant heart and a desire to see people truly happy with their choices, my focus remains on Serving continuously the needs of others. For the client that I’ve worked with for 3 years and you live abroad yet purchased pre-construction in Florida and the building is still under construction, I’m with you. Whether we are meeting on the phone, chatting, e-mail or ‘snail’ mail we are in constant communication. If you’re local and want clarification on something you’ve read about the market and how it affects you, you can guarantee I’m just 10 digits away. When you’re local I’ll meet you at the house, office, café. We’ll discuss your new plans, your growing family, relocation and design plans.
I’m planning your marketing strategy to sell your property based on your time frame for change the needs of you and your family, your financial obligations, the market and your property. I’m looking for your new house/condo/penthouse when you share with me your lifestyle, needs and qualifications. I’ll make the calls, knock on doors, create opportunities, think ‘out of the box’ or get back to basics. I’m here to serve YOU.
I’m planning your marketing strategy to sell your property based on your time frame for change the needs of you and your family, your financial obligations, the market and your property. I’m looking for your new house/condo/penthouse when you share with me your lifestyle, needs and qualifications. I’ll make the calls, knock on doors, create opportunities, think ‘out of the box’ or get back to basics. I’m here to serve YOU.
And I know that when I Live to Serve there is Success when I Serve to Live.
